Contact SinoUnited Health

Questions about CAR T-cell therapy, travel, or a referral — or you'd like to reach the international care team directly. Here's how.

Reply within 24 hours English & Chinese On the Bund, central Shanghai
The reception of Shanghai SinoUnited Hospital, with a mosaic of the Bund skyline behind the curved lapis-blue desk
Are you a patient? Start here

If you or someone you love may be a candidate, the fastest route is a free remote assessment.

Start a free remote assessment and SinoUnited Health's international care team will tell you whether treatment may be an option — before you travel, at no cost. That's the right door for any clinical question; this page handles everything else.

Check eligibility & start your free assessment It's a free assessment, not a form to fill in here — the clinical review lives on the eligibility page.
An international patient in the SinoUnited Health inpatient ward, seated with a bouquet, alongside a family member and five members of the care team
Contact details

We're here to help.

Email the international care team and they will come back to you, usually within 24 hours.

Email internationalcare@suh.cn The monitored address for international CAR-T inquiries.
Response time Within 24 hours. A reply to your first message, not a clinical answer — assessments are made from your records.
Languages English and Chinese, for both consultations and day-to-day communication.
Address Shanghai SinoUnited Hospital, No. 350 Middle Jiangxi Road, Huangpu District, Shanghai.
Who to contact for what

Four doors, so the right person gets it.

Each door resolves to a monitored channel and is tagged so your message reaches the right person. Clinical questions are nudged to the free assessment — there is deliberately no diagnosis field here.

Patients & families

Visiting, staying & logistics

Questions about visiting, staying, insurance, or what to bring — before or during treatment.

Use the general inquiry form, or email internationalcare@suh.cn.
Assessing whether treatment could work? Start at the free assessment.
Referring physicians

Clinician-to-clinician

If you're a treating oncologist or hematologist and would like to discuss a patient's suitability, the care team can arrange a clinician-to-clinician conversation.

Email internationalcare@suh.cn, marked “Referring physician.”
Media

Press & media inquiries

For press and media inquiries, the team will connect you with the right contact.

Email internationalcare@suh.cn, marked “Media.”
Partnerships

Referral partners & groups

Patient-community groups, agencies, and referral partners — peer referral is how many people first find us.

Email internationalcare@suh.cn, marked “Partnership.”
Practical questions

The questions we hear most often.

Visas, insurance, getting here, and the language you'll be treated in. Short answers below, with a link if you want the full picture.

Do you help with visas?

Yes. SinoUnited Health can issue a visa invitation letter on request, and the team will tell you exactly what's needed.

Will my insurance cover it?

SinoUnited Health works with many international and domestic insurers for hospital services and can provide bilingual documentation for claims. CAR T-cell therapy itself is a self-pay package.

Where will we stay, and how do we get there?

The hospital is on the Bund in central Shanghai, with airport pick-up available and hotels nearby. The journey and hospital pages cover the practicalities.

What language is care delivered in?

The international care team works in English and Chinese, for both consultations and day-to-day communication.

Where to find us

Shanghai SinoUnited Hospital

No. 350 Middle Jiangxi Road, Huangpu District, Shanghai. On the Bund, one street from Nanjing Road Pedestrian Street.

MetroLine 2, East Nanjing Road station.
DistrictHuangpu — central Shanghai, on the Bund.
NearbyThe Bund waterfront & Nanjing Road, one street away.

Airport pick-up can be arranged for international patients.

More about the hospital

Ready to find out if CAR T-cell therapy may be an option?